At Reveal Pakistan (“Reveal”, “we”, “us”, “our”), your satisfaction matters to us. Every product we make is steroid-free, mercury-free, and lab-tested, and we stand behind the quality of what we sell. This Return & Refund Policy explains when a return is accepted, how to request one, and how refunds are processed for orders placed on reveal.pk.

By placing an order with Reveal Pakistan, whether via our website, WhatsApp, or Cash on Delivery (COD), you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 3 days of delivery, provided the following conditions are met:

• The product is unused, unopened, and in its original packaging
• The product is not damaged, tampered with, or altered in any way
• You provide valid proof of purchase (order number, invoice, or WhatsApp order confirmation)
• The return request is raised within 3 days of the delivery date shown on your courier tracking

Returns raised after this window will not be accepted, except where required by law.

2. Non-Returnable Items

• Opened, used, or partially used skincare products (face wash, cream, sunscreen, moisturiser, facial kit items, under-eye roller, antiperspirant)
• Products without their original packaging, seal, or box
• Products purchased on clearance, flash sale, or marked “final sale”
• Gift cards or promotional bundle items received free with an order

An opened or used product can still qualify for a return or exchange if it is proven defective, mislabeled, or caused a genuine adverse skin reaction. See Section 7 below.

3. How to Initiate a Return

To request a return, contact our team via WhatsApp at +92 370 4144 731 within 3 days of delivery and share the following:

• Your order number
• Reason for the return
• Clear photos of the product and its packaging

Our support team will review your request within 24 to 48 hours and confirm whether the return is approved, along with next steps for pickup or drop-off.

4. Return Shipping Costs

Reason for Return	Who Pays Shipping
Wrong item sent, damaged in transit, or defective product	Reveal Pakistan covers the cost
Change of mind or any other reason	Customer covers the cost

5. Refunds & Processing Time

Once your returned item is received and inspected, we will notify you of the approval status via WhatsApp or SMS.

• Approved refunds are processed within 5 to 7 working days
• Since most orders are Cash on Delivery, refunds are sent via bank transfer, EasyPaisa, or JazzCash to the account or number you provide
• If you paid online, the refund is issued to your original payment method where possible
• Delivery charges are non-refundable, except when the return is due to our error

6. Exchanges

If you received the wrong item, or would like to exchange your product for a different one, contact us via WhatsApp within 3 days of delivery. Exchanges are subject to product availability. If the error was ours, we will arrange the exchange and redelivery at no additional cost to you.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery via WhatsApp with:

• Your order number
• Clear photos of the damaged or incorrect item
• A photo of the outer packaging

We will arrange a free replacement or a full refund within 5 to 7 working days once the issue is verified. No return shipment is required in most damage or defect cases, our team will confirm this with you directly.

8. Order Cancellations

You may cancel or modify your order free of charge within 2 hours of placing it by messaging us on WhatsApp. Once an order has been dispatched to the courier, it can no longer be cancelled or modified. Repeated refusal of COD deliveries without valid reason may affect your ability to place future orders with Reveal Pakistan.

9. Contact Us

For any questions about returns, exchanges, or refunds, our support team is available every business day and typically responds within 24 hours.

This policy may be updated periodically to reflect changes in our operations or applicable law. The version published on this page at the time of your order is the version that applies to it.